This post is not about piling on Netflix (or its new spin off, Quikster). You can read elsewhere about the movie rental company’s bad decisions, their business prospects, or—more entertainingly—their…
Usually "acceptance" means giving in to some over-powering force--grudgingly. Active acceptance is not part of the basic toolkit of trust, but it belongs in the advanced course. If you can…
We’ve gone and done it. Trusted Advisor Associates is on Facebook. We wanted to take the time to officially announce our “big opening” on Facebook. Even with the release of…
I’d like some readers’ advice. I received the following email: Hello! I'm contacting you on behalf of a client who is interested in making a contribution to help support your…
You think you've got it under control. Signed, sealed, all but delivered. You are in charge. Suddenly, the Itty-bitty Shitty Committee cranks up the volume in your head. Can't, shouldn't,…
Many people in this world work for tips alone. We think it's about time that the tips start working for people. That's why we’re giving out a Trust Tip per…
We’re pleased to announce the release of our latest ebook: How to Sell to the C-Suite (pdf). It’s the second in the new Trusted Advisor Fieldbook series by Charles H.…
Superficially, they couldn’t be more different. One is old (and old school), one isn’t. One is in middle market banking, one in social media. Tie, open collar. Midwest, East. I…
I’m not kidding. Yes, your mileage may vary, but I have something that’s real and useful to you: better, faster writing. It is based on solid, commonsense ideas. And it…
I was in Toronto. Barely glancing at a $10 bill, I thought, “Ha—they misspelled the word ‘dollar,’ those silly Canadians.” An instant later, I realized the fault was mine, not…