It’s ‘Real Simple’: Five Ways to Make a Good First Impression
Nestled between the delicious food shots and cool clothes in the April print issue of Real Simple magazine is a gem of an article called “Life Lessons: 5 Ways to…
David Zinger, CEOs and Vulnerability
In his Zing-Review of March 3, employee engagement expert David Zinger cited research by the health care research firm Beryl on improving patient experiences in hospitals. The whole article is…
The Godfather Chronicler: Gay Talese on Trust
Readers of this blog know that we often write about Intimacy in a business context. And two of the three elements which make up that invaluable quality are empathy and…
Daniel Pink on Getting Employee Engagement All Wrong
There’s a chasm the size of the Grand Canyon between what science knows – the science around human motivation – and what business does, and the result is disastrous for…
Beyond 51 percent: Gaining Buy-In
Lessons in how to be heard and having influence.
Building Trust in Virtual Teams: Real Challenges and Solutions
“I could look him in the eye.” “We do deals on a handshake.” “She has an honest face; I trusted her from the get-go.” When we’re working or dealing with other people…
The 5 Principles of a Minnesota Methodist
A quick lesson from a Minnesotan with her own perspectives on life's principles
Trust on the Toll Road
A good friend of mine, Bob, recently lost his mother. Following the funeral, disheveled and still in mourning he took to the road to return to Boston. Approaching the tolls…
How to Soft Sell a Hard Drive
I love my computer tech guy. He’s smart, savvy and responsive. Never lets me down. And even though I’ve got a small business, without servers and multiple users or even using his enterprise…
Making a Referral By Transferring Trust
When you make a referral, you are transferring your trustworthiness onto another