Five Short Phrases to Build Relationships: Part 1 of 5
This is the first in a series of five posts on short (seven words or less) powerful phrases. Each phrase distills the essence of a key part of approaching…
Trust Matters, The Podcast: Giving Tough Advice to a Client and Getting it Taken (Episode 21)
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Trust Matters, The Podcast: Kick-Starting a Relationship with a New Boss (Episode 20)
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Trust Matters, The Podcast: Trusting a Team Member on a High-Profile Project (Episode 19)
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Trust Matters, The Podcast: How to Handle an Angry Client (Episode 18)
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When Your Client Gets In Your Face
What do you do when your client gets angry at you, upset with you, in your face? In truth, most clients don’t actually yell at you. But of course you…
Answer the Question
Q. What do you do when your client or customer asks you a question? A. Why, answer the question, of course! (Doh!) But – what if the question itself is…
Trust Matters, The Podcast: When Departing Employees Take Clients With Them (Episode 14)
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The Disconnect Between Short-term Behaviors and Short-term Results
One of the most frequent trust questions I get is typically phrased as a dilemma: how can we establish trust-based long-term relationships in a culture that values short-term performance? But…
Trust Matters, The Podcast: Building Trust When Industry Spirals Into Cutthroat Pricing (Episode 13)
[av_textblock size='' font_color='' color='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' av_uid='av-iq141s' admin_preview_bg=''] This is the newest of Trust Matters, The Podcast. Listeners submit their personal questions about professional relationships, trust, and business situations…