Charles H. Green, Author at Trusted Advisor Associates

Trust Matters, The Podcast: Giving Tough Advice to a Client and Getting it Taken (Episode 21)

By Charles H. Green April 23, 2019

[av_textblock size='' font_color='' color='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' av_uid='av-iq141s' admin_preview_bg=''] This is the newest of Trust Matters, The Podcast. Listeners submit their personal questions about professional relationships, trust, and business situations…

Trust Matters, The Podcast: Kick-Starting a Relationship with a New Boss (Episode 20)

By Charles H. Green April 10, 2019

Trust Matters, The Podcast: Trusting a Team Member on a High-Profile Project (Episode 19)

By Charles H. Green March 27, 2019

Trust Matters, The Podcast: How to Handle an Angry Client (Episode 18)

By Charles H. Green February 19, 2019

When Your Client Gets In Your Face

By Charles H. Green February 11, 2019

What do you do when your client gets angry at you, upset with you, in your face? In truth, most clients don’t actually yell at you. But of course you…

Answer the Question

By Charles H. Green January 4, 2019

Q. What do you do when your client or customer asks you a question? A. Why, answer the question, of course! (Doh!) But – what if the question itself is…

Trust Matters, The Podcast: When Departing Employees Take Clients With Them (Episode 14)

By Charles H. Green December 11, 2018

The Disconnect Between Short-term Behaviors and Short-term Results

By Charles H. Green December 10, 2018

One of the most frequent trust questions I get is typically phrased as a dilemma: how can we establish trust-based long-term relationships in a culture that values short-term performance? But…

Trust Matters, The Podcast: Building Trust When Industry Spirals Into Cutthroat Pricing (Episode 13)

By Charles H. Green November 27, 2018

The Easiest Way to Create Trust

By Charles H. Green November 19, 2018

I was in a Costco store the other day, and noticed the man whose photo you see attached here. I was struck by his t-shirt: in bold, large font, it…