There are few who dispute the value of increasing trust. The question always comes down to ‘how?’ This book offers practical, hands-on advice on how to build trust with others. It’s clear the authors have years of experience on the topic. They provide tremendous insight into an increasingly important attribute of the 21st century workplace.

– Ross Smith, Director of Test, Microsoft Office Lync

Charlie said you would be a great match for our group and he was absolutely correct. You fulfilled every expectation we had for the two-day experience. Your skills and knowledge around Trust-Based Selling and The Trusted Advisor are clearly in your DNA, and your facilitation of our group--the top 35 leaders in our organization--was masterful. I saw so many people who had light bulbs going off over their heads, even those with dozens of years of experience who are already very good at what they do. Thank you for your personal commitment to us as an organization, and as leaders. I have no doubt that this program is going to make a significant difference for our business for years to come

– Gary Jones - CHRO Grizzard Communications Group

This course works because it is based upon rock solid principles of human nature and social psychology. The ability to engender trust is the one attribute that separates those who succeed in both business and in life. Take this course and you will be well on your way to success in both realms.

– Nils Montan - Esq., Owner, The Book Fanatics; formerly of counsel to the law firm Danneman Siemsen Bigler & Ipanema Moreira, Rio de Jeneiro, Brazil

Thank you very much for a very informative and worthwhile training day! I thoroughly enjoyed it, despite the fact that some of the exercises took me out of my comfort zone…

– Director, global accounting firm

Charles Green has spent much of his business career applying his considerable intellect to the science and discipline of trust. This understanding is combined with practical methods in The Trusted Advisor Fieldbook. These ideas and techniques have transformed the way I and our company approach prospects, clients and work.

– Michael Colacino, president, Studley

Insightful and excellent tools to enable the development of trusted advisor skills

– Director, global accounting firm

I can’t recommend Stewart highly enough – for his insights, personal skill, patience and effective business development coaching and teaching. I give him great credit for helping me double my practice in a short while after coming to Duane Morris.

– Anthony Martin - Partner, Duane Morris

Stewart Hirsch is a powerful and intuitive coach. His intellect and curiosity set him apart from other advisors I have worked with. But what really moves me is Stewart's compassion for me as a whole person and his commitment to helping me tackle the thorniest challenges I face.

– Jennifer Vanmeter - Principal Consultant, Touchstone Consulting Group

I just want to thank you for a great performance over the past couple of days! You have really made an impact and developed our understanding of trust. As I told you, I was also impressed by the way you live up to the trust principles yourself. Very professional, reliable, fast and flexible in adapting to our situation/needs, and totally devoted to us. Trust-worthy!

– Senior manager in a large multinational organization

When The Trusted Advisor published in 2000, I called it a brilliant and practical book. The Trusted Advisor Fieldbook is even more practical—and instructive—on how to develop trustworthiness, both in yourself and your organization.

– Tom Peters, coauthor of In Search of Excellence

–

You have had a transformative impact on our company

– Michael Colacino - President, Studley Commercial Real Estate

Charles and Andrea have dramatically changed the way consultants in my unit think about relationships. They have introduced a new vocabulary, mental models, and behaviors. I am confident that their Trusted Advisor Fieldbook will further accelerate the growth of our talent with this easy to use and comprehensive set of tools, models, and exercises. I know I too will be referencing the Fieldbook on a regular basis to reflect and hone my consulting skills.

– Leif Ulstrup, CSC, President, Federal Consulting Practice

–

This book is a really valuable resource for anyone who needs to sharpen their trust building skills – and who doesn’t? It’s packed with practical tools and ideas. Charles and Andrea have produced an important and usable contribution by making trustworthiness measurable, and enabling people to identify and address their own gaps. I have found these concepts of great value in any situation where you need to improve trust.

– Matt Nixon, VP Organisation Effectiveness, Royal Dutch Shell

Everyone talks about being a 'trusted advisor,' but few people have real science behind it. Green and Howe have got experience, data and perspective; they don't shy from the really difficult tasks in client relationships. They bring practical, tactical expertise to the ideas already developed in The Trusted Advisor and Trust-based Selling

– Mark Hawn, Managing Partner, Accenture

The Trusted Advisor Coaching Program is much more about building trust relationships than just selling products or services within a trust-based model. Andrea Howe did a spectacular job guiding us through two days of training which was followed by several hours of professional coaching by Stewart Hirsch. He delivered beyond expectations and I quickly learned how to apply the principles learned in class.

– Pat D'Alba, Senior Vice President, CFRE, The Solutions Group, Grizzard Communications (http://www.grizzard.com/the-trusted-advisor-coaching-program/)

The groundbreaking book TheTrusted Advisor has been hugely influential. Now Charles Green and Andrea Howe have taken the ideas further and fleshed them out with a wealth of practical advice. For anyone whose business is based upon trust (and what business isn't) this book is essential reading.

– Neil Rackham, author SPIN Selling