I’m Kristin Abele, head of Trust Diagnostics at Trusted Advisor Associates. I want to share some findings with you based on my eight years working with the TQ Trust Quotient Assessment tool.
The TQ (like IQ, and EQ, in case you didn’t catch that already), is based on the Trust Equation. The Trust Equation is a four-factor statement of the components of trustworthiness, first laid out in the book The Trusted Advisor. Here’s a brief video explaining the elements of the equation.
The TQ gives you a chance to self-assess your trustworthiness in a 20-question online format. It takes only a few minutes, and you get instant online feedback. The basic test is free; there is a paid option for advanced results.
Go ahead, give it a go. I’ll wait.
The assessment gives you a few key insights and numbers: your TQ score (a numerical score that says where you fall on a graph of trustworthiness), your strongest trust factor, your biggest area for opportunity, and your Trust Temperament (TM).
Let me help you interpret a few of the results.
What’s in a Number?
Your actual TQ score ranges from 0 – 15. The average score from the 70,000+ people who have taken the TQ to date, is 7.1 on the scale. So, what’s that mean? Is 7.1 the basis for deciding if you’re trustworthy? Is any score below that not-trustworthy? Is any score above that ranking among the Gods of Trust?
It’s tempting to be hard on yourself if your score is below 7.1 (or celebrate if it’s above); tempting, but not necessarily right. Your absolute score can be influenced by your tendency to be hard (or easy) on yourself.
But that’s not the end of the story. Breaking down the TQ score tells you quite a bit.
It’s All About the Factors
The big take-aways from your TQ report are your strengths, your areas for opportunity and your Trust Temperament.
Trustworthiness is made up of four key components: Credibility, Reliability, Intimacy, and Self-Orientation. After completing the TQ, you’ll be shown which factor is your greatest strength, which could use more of your attention, and a little bit about your personality when it comes to trust (your Temperament).
These results are what speak volumes about you – and your overall trustworthiness. Are you highly credible but avoid building any intimacy with your colleagues and clients? Does everyone know just how reliable your are but you tend to always put yourself before your peers?
This is what speaks volumes about the ways in which you are trustworthy – and how you are building trust with co-workers and clients.