Why We Don’t Trust Politicians (Part II)
In Part I, we said health care is a major cause of our declining trust in politicians. Our political inability to find a solution has led to massive economic costs,…
The Dishwasher’s Tale
During a recent conversation, a friend--General Counsel for a large listed company--mentioned that she does not feel appreciated by her CEO for all the work she does; and that feels…
You’ll take this deal and like it: the limits of rational trust, part 3
In the previous posts I discussed four ways in which rational trustworthiness, that is, the decision to be trustworthy because it is seen to pay off in the long run,…
Trust and Reputation: the Virtuous Link
What's the connection between trust and reputation? Julian Powe of Trusted Advisor Associates explains, and shows how trust can be used to manage reputation.
Trust Lessons from a Turkish Rug Dealer
Lessons in trust-based selling from an unusual source, a Turkish rug dealer.
Trust, Security and Assurance
(Please welcome guest blogger John Verry today). On a near daily basis we read about data breaches that expose sensitive information and negatively impact the finances and privacy of companies…
Seven Steps to an Effective Client Nurturing Plan
As the need for marketing and business development rises, we can enhance loyalty and build trust simply by giving. Mark Slatin shares seven practical ways you can “give” to nurture your client relationships.
Head on over to the Carnival of Trust!
Carnival of Trust for September
Elton John, Billy Joel and the Likeability Factor
Under pressure, performers' different personalities emerge.
The Power of I’m Sorry: the Four R’s of a Trustworthy Apology
The power of apology is huge; too often, we don't partake of it.