Can you get back lost trust? How? And how long does it take?

“Automation is sand in the social gearbox.”  So says Axel Schultz at the end of a provocative blog on Customer Think called When the Social Media Bubble Burst. I think he’s…

You may have noticed a bit of a kerfuffle in the press recently around a company called RapLeaf, and their relationship to personal data on the internet. Briefly, they are one…

The other night, I had a chance to speak (along with Rich Sternhell and Laura Rittenhouse) with a small, intimate group of about 20 students from Columbia’s Business School. They were…

We rightfully respect whistleblowers in business. But there may be more corporate people than we think who are in fact willing to follow someone who does the right thing.

Employee trust is usually measured by employee retention. Turns out, that is wildly out of date.