Think Before Sending
What would you do? That’s what my daughter’s 8th grade class was asked last year. The subject: texting secrets. One girl had texted to a friend another friend’s embarrassing secret.…
Building Trust By Design
Pat’s story… This past Memorial Day at our family picnic, neighbor Pat Pannone shared a story. An architect who often gives away his professional expertise as a volunteer on projects,…
Showdown at the Used Car Corral
They wanted to sell a used truck. My son wanted to buy one for his business. He asked me to come along to help negotiate. An enticing ad had gotten…
Asking for Fees and Root Canals
When my coaching client Craig returned from the dentist following his unexpected root canal, he didn’t complain about the pain. It was the sign in the reception area that got…
Gossip and Rumors in the Workplace: Three Things You Can Do To Stop Them
One of my sons regularly takes our dog to the local dog park. Recently, while breaking up some overly rough play between ours and another dog, my son was bitten…
The Five Essential Trust Skills: Don’t Leave Home Without Them
A competency model won’t answer the mail when it comes to building trustworthiness—in fact, there’s risk in attempting to reduce trust to a series of behavioral definitions. At the same…
Reduce Stress: Stop Selling. Start Helping.
A lawyer I was coaching recently felt his sales performance was weak. He had a few prospective clients asking him about his services and "kicking tires" but not retaining him.…
A New Cybercrime…Spying On Your Spouse?
In his introduction to the Trusted Advisor Mastery Program launched in November, 2010, Charlie Green talks about the skills for being a trusted advisor including “doing the right thing, in…
What Costs More Than a $1,000 Per Hour Lawyer?
Beginning just three years ago, some large firm legal fees reached that amount – about $17/minute – providing fodder for legal bloggers, and Internet articles on a variety of topics,…
When Should Your Clients Take a Back Seat?
Clients first is a good rule; but sometimes we need to see ourselves as a client too.