Building Trust in the World of Zoom
Zoom and other virtual meeting spaces helped save personal and professional relationships across the globe during the COVID-19 pandemic. While we all adjusted to an explosion in the prevalence of…
How to Get Clients to Take Your Advice (Quickly and Willingly)
There are seemingly endless reasons our clients do not take our advice. Challenges like internal disagreements, budget constraints, and rotating decision-makers can cause countless proposals to be refused or ignored,…
Trust at the Car Dealership
I just bought a car. The last time I bought a car from a dealer was over 20 years ago, and it was a horrendous experience. Based on that experience,…
When Focus Becomes Tunnel Vision
Let’s talk about focus. Many respected authors will tell you that focus is essential to achieving success. They call it concentration, determination, single-mindedness, resolve – whatever the word, the message…
Ten Skills to Lead with Trust
I recently shared my point of view on The (R)evolution of Trust-based Leadership. In that post I concluded that new leadership requires versatility and depends more on influence and collaboration…
The (R)evolution of Trust-based Leadership
It’s been (gulp) more than 20 years since I got my MBA. At the time, just before the turn of this century, Gordon Gekko’s fictional speech in the movie Wall…
What to Do When “My Client Is a Jerk”?
Let’s face it, in professional services, difficult clients come with the territory. You’ve probably encountered at least one: A client who refuses to share information, explore ideas, or otherwise engage…
A [Better] 2020 New Year’s Resolution (Episode 33) Trust Matters,The Podcast
Welcome to the newest episode of Trust Matters, The Podcast. Listeners submit their personal questions about professional relationships, trust, and business situations to our in-house expert Charles H. Green, CEO,…
Don’t Treat Clients Like Competitors! The Four Principles Of Trust-Based Selling
The words “trust” and “selling” are rarely mentioned in the same sentence, and some people feel that “trust-based selling” is an oxymoron. That says something about the relationships between sellers…