EMEA LEAD AND Delivery Associate
Edinburgh, Scotland  |  UK

I like to think I make the complex simple for my clients, colleagues, and leaders. It’s something that I’ve been practicing for almost twenty years. I find that behind almost every business challenge there is often a simple solution—nine times out of ten it’s identifying the conversations that aren’t happening vs worrying about the ones that are.

Our relationships with business, government institutions, and even each other are facing new trust challenges and dynamics. More so now than ever, trust needs to be at the heart of how we work together. Through storytelling and real-life examples I bring our trust principles to life to help clients see how impactful building, growing, and maintaining trust is to their relationships, success, and growth.

Based in Edinburgh, I have worked globally for Accenture, Tata Consulting Services, and Standard Life in senior leadership roles, both in strategy consulting and delivery. Throughout my career I have been constantly brought back to The Trusted Advisor as both a practical guide and litmus test for my own relationships and ways of working. It’s become a very real measure of “is this right?” Additionally in my early career I experienced working in deep trust environments as a Police Officer and RNLI volunteer crew.

I bring a raft of business and high-intensity stories to my Trusted Advisor work—helping connect people to the principles through very real-life examples.

My Trust Story

I had a ‘light bulb’ moment when teaching the Trust Equation to a group of managers in a top four consulting firm. I had been teaching the principles for a number of years and had always shared the story of how a client had blown the trust in our relationship.

I stood silent in a classroom in Kuala Lumpur for what seemed like a minute reflecting on the words of that client and how very emotional they were. As I went to deliver the “here’s how that client damaged that relationship,” I realized I couldn’t honestly say that anymore.

In that one minute of reflection, I understood that it was also me who had contributed to the damaged relationship. Personal agendas and a lack of difficult conversations had created a trust gap between us both. We rebuilt the relationship over a number of months, but the lessons are still as real today as they were then.

I continue to share the details of the story with clients as it continues to make what we do here at Trusted Advisor really come alive.

My Services

I work with clients and their teams on Being a Trusted Advisor, Trust-Based Selling, and building deeper trusted relationships.

My Trust Temperament™

The Doer

INTERESTING FACT ABOUT ME

I was a chorister as a child and sang a solo in Westminster Abbey in front of Queen Elizabeth II.

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