Entries by Ian Welsh

The Limits of Rational Trust: Part 2

Last week we talked about how rational trust, which is to say, being trustworthy because it can be shown that being trustworthy leads to more money or other benefits, can break down, either because a the person involved knew they wouldn’t be around for the long term, or because the reward for betraying a trust […]

The Limits of Rational Trust: Part 1

The business case for being trustworthy is often extraordinarily pragmatic. Be trustworthy, and in the long run you’ll make more money. The case for this is grounded both in common sense, because people like to do business with those they can trust, and in game theory, which notes that while it’s rational to betray people […]

Early Bird Pricing Now Available: The Being a Trusted Advisor May Workshop in London

Alert! Approaching Deadline for Being a Trusted Advisor Workshop Early Registration. The next Being a Trusted Advisor Workshop is scheduled for May 24-25, 2011 in London, England. For our readers and fans in England, don’t miss this opportunity to see two dynamic presenters together for the first time, Julian Powe, Trusted Advisor Associate and accomplished […]

The May Trust Matters Review

Charles Ferguson, the Oscar Winning director of Inside Job discusses how funding for economists influences their research and contributes to economics problems. The pull quote, which I’ll leave for you to find, would be about how many times he found economists writing something that was against the interests of their funding sources. Don Tennant speaks […]

The April Trust Matters Review

Jessie Gruman asks what it means for your doctor to trust you. Seems straightforward, but it isn’t. Do we even know what trust means? Suzanne Bates discusses how one of her first bosses got the best ideas from his employees. See if you can spot how his technique was trust related and how it can […]

The March Trust Matters Review

Stephen Shapiro writes about Ethos, Pathos and Logos: what Aristotle can teach you about sales. It all starts with trust. And, as an aside, Aristotle’s rhetorical triangle is still the best simple schema for writing an article, book or speech where you’re trying to convince someone of anything. CEO Richard Fain of Royal Caribbean talks […]

The February Trust Matters Review

Richard Edelman reports his takeaways from the 2010 Edelman Trust Barometer, which found, in his words, “unprecedented skepticism”. Paul McCord comes to some conclusions about how to know if the masks we wear are ethical and which masks to wear. All of us, as the Bard said, are actors on a stage, but which roles […]

The January Trust Matters Review

Peter Roche takes on the question of whether risk management destroys trust—and performance. Rajdeep Sardesai discusses the problem with trust in media – but in India! Improvisational acting and trust, what does one have to do with the other? More than you might think. Read Jaime Castillo at the American Counseling Association to find out […]