There are few who dispute the value of increasing trust. The question always comes down to ‘how?’ This book offers practical, hands-on advice on how to build trust with others. It’s clear the authors have years of experience on the topic. They provide tremendous insight into an increasingly important attribute of the 21st century workplace.

– Ross Smith, Director of Test, Microsoft Office Lync

Sandy, you are a gem

– Dorothy Lick - SVP Education, North Dakota Bankers Association

You have had a transformative impact on our company

– Michael Colacino - President, Studley Commercial Real Estate

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Stewart Hirsch is a powerful and intuitive coach. His intellect and curiosity set him apart from other advisors I have worked with. But what really moves me is Stewart's compassion for me as a whole person and his commitment to helping me tackle the thorniest challenges I face.

– Jennifer Vanmeter - Principal Consultant, Touchstone Consulting Group

The Trusted Advisor Coaching Program is much more about building trust relationships than just selling products or services within a trust-based model. Andrea Howe did a spectacular job guiding us through two days of training which was followed by several hours of professional coaching by Stewart Hirsch. He delivered beyond expectations and I quickly learned how to apply the principles learned in class.

– Pat D'Alba, Senior Vice President, CFRE, The Solutions Group, Grizzard Communications (http://www.grizzard.com/the-trusted-advisor-coaching-program/)

Leaders and aspiring leaders understand the central importance of trust-based relationships. The Trusted Advisor Fieldbook is a practical guide for leaders at all levels in building and maintaining relationships with clients and colleagues. Success requires this critical asset

– Jim Quigley, former CEO of Deloitte Touche Tohmatsu Limited

Trust will always be an important part of business (and life!), but Charles Green and Andrea Howe have put this book in your hands at the most important time. Get into this book, absorb the lessons, then live them. Your business might depend on it.

– Chris Brogan, president, Human Business Works, co-author of Trust Agents

Thank you very much for a very informative and worthwhile training day! I thoroughly enjoyed it, despite the fact that some of the exercises took me out of my comfort zone…

– Director, global accounting firm

Charles and Andrea cut to the chase on trust—the one thing you can’t lead without. They have provided us with a hands-on, state-of-the-art look at building trust, which is the essential component for becoming valued leaders to our teams and true business partners with our clients.

– Gary S. Jones, Chief Human Resources Officer, Grizzard Communications Group

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Everyone talks about being a 'trusted advisor,' but few people have real science behind it. Green and Howe have got experience, data and perspective; they don't shy from the really difficult tasks in client relationships. They bring practical, tactical expertise to the ideas already developed in The Trusted Advisor and Trust-based Selling

– Mark Hawn, Managing Partner, Accenture

This course works because it is based upon rock solid principles of human nature and social psychology. The ability to engender trust is the one attribute that separates those who succeed in both business and in life. Take this course and you will be well on your way to success in both realms.

– Nils Montan - Esq., Owner, The Book Fanatics; formerly of counsel to the law firm Danneman Siemsen Bigler & Ipanema Moreira, Rio de Jeneiro, Brazil

The groundbreaking book TheTrusted Advisor has been hugely influential. Now Charles Green and Andrea Howe have taken the ideas further and fleshed them out with a wealth of practical advice. For anyone whose business is based upon trust (and what business isn't) this book is essential reading.

– Neil Rackham, author SPIN Selling

Charles Green has spent much of his business career applying his considerable intellect to the science and discipline of trust. This understanding is combined with practical methods in The Trusted Advisor Fieldbook. These ideas and techniques have transformed the way I and our company approach prospects, clients and work.

– Michael Colacino, president, Studley

I just want to thank you for a great performance over the past couple of days! You have really made an impact and developed our understanding of trust. As I told you, I was also impressed by the way you live up to the trust principles yourself. Very professional, reliable, fast and flexible in adapting to our situation/needs, and totally devoted to us. Trust-worthy!

– Senior manager in a large multinational organization

When The Trusted Advisor published in 2000, I called it a brilliant and practical book. The Trusted Advisor Fieldbook is even more practical—and instructive—on how to develop trustworthiness, both in yourself and your organization.

– Tom Peters, coauthor of In Search of Excellence

Insightful and excellent tools to enable the development of trusted advisor skills

– Director, global accounting firm

Hazel has a lovely personality and engaged well with us

– Partner, law firm

This book is a really valuable resource for anyone who needs to sharpen their trust building skills – and who doesn’t? It’s packed with practical tools and ideas. Charles and Andrea have produced an important and usable contribution by making trustworthiness measurable, and enabling people to identify and address their own gaps. I have found these concepts of great value in any situation where you need to improve trust.

– Matt Nixon, VP Organisation Effectiveness, Royal Dutch Shell

This is an extensive and in-depth collection of practical tools and exercises that will help anyone improve his or her ability to earn trust. A major contribution.

– David Maister, author The Trusted Advisor, with Charles Green and Rob Galford

Stewart has been a guest lecturer in my Professional Services class for Master's Degree students at Emerson College in Boston for the last three years. He is a wonderful facilitator and presenter. His presentation — How to Become a Trusted Advisor — is always well received by my students, and he gets strong feedback on his teaching approach and topic. And my students participated actively in his workshop.