To anyone who doubts the power of social media, I tell them how I came to know David A. Brock. Dave’s resume is old-school – IBM, Tektronix – and I have a feeling he’s even (gasp) older than I am, but Dave is all over twitter (http://twitter.com/davidabrock), he writes a fine blog, and he knows the inner workings of WordPress.
Much more importantly – David is just a delightful human being. Generous, warm, self-effacing, quick to pick up the phone, always about the customer. Dave is a superb management consultant. Nominally, his subject is sales; in truth, it’s about making business and organizations better. And he is very, very good at it.
Working on Trust
In the interview, Dave gets the conversation going about the role of trust in sales coaching. We also talk about what someone can do when stuck in the company of untrustworthy others. We finish up talking about what can actually be done to make customers trust us (hint: think Bonnie Raitt).
If you aren’t familiar with Dave Brock, please get to know him. His blog is called Making a Difference. I can attest that he does.