It’s one of the most common problems we all face in business – in sales, in customer relationships, in working with teams.  You’re in the hot seat, on the spot: someone asks you a tough question – and you’re really not sure of the answer.

What do you do?

That’s the subject of my Trust-Tip Video of the week.

My advice probably won’t surprise you – Say You Don’t Know. But you might not expect some of the reasons.

(If you have trouble seeing the video, click here)

If you like the video series, and if you like our occasional eBooks, why not subscribe to make sure you get both? Every 2-4 weeks we send you selected high-quality content.  Another eBook mailing is scheduled for next week.

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It’s all about Tools that Work – For Your Work.

This post is written by:

Charles H. Green

Charles H. Green is founder and CEO of Trusted Advisor Associates LLC; read more about Charlie at http://trustedadvisor.com/cgreen/You can follow him on twitter @CharlesHGreen

A personal note from Charlie: If you'd like a free copy of the worksheets from Andrea's and my new Trusted Advisor Fieldbook, email us with your full name and email address; we'll be glad to send you a copy. Just send the request to: [email protected], and ask me for the TA Fieldbook Worksheets.

Filed Under: Trust TIps