An Open Letter to Timothy Ryan, PwC’s US Chairman Re: Oscars and Trust
Mr. Ryan, Some days as Chairman must be fun. Others, like the Oscars the other night – not so much. I recognize you, in fact, know a lot about trust.…
Why Your Clients Don’t Trust You – and How to Fix It
Do your customers trust you? Be honest, now, this is not an in-house survey. Do they believe what you say? Will they cut you a break if you goof up?…
Bloggers’ Top 10 Annoying Spelling Errors: Spellcheck Won’t Save You
You may be uneducated – but you needn’t advertise the fact. Of course, we all understand typos – though the sight of them uncorrected on a blogpost suggests serious amateurism. But what’s…
Trust Tip Video: The Single Biggest Sin in Sales
A lot of things can go wrong in sales – and often do. But there's probably one thing that stands over all the other as the Ur-error of selling. This…
Trust Tip Video: It Takes Two to Do the Trust Tango
Establishing a trust-based relationship has always been a two-way street. Like a good Argentinean Tango, there has to be a routine where risk and reciprocation are involved. What can you…
Trust Tip Video: Check Your Ego At the Door
What is it that differentiates the moments between when our advice is taken, and when it is not? What can we do to improve the odds of genuinely good advice…
Trust Tip Video: The Two Most Trust Destroying Words
What are the two most trust-destroying words? An interesting enough question by itself; but even more interesting is just why these two words carry such toxic power. To learn both…
Trust Tip Video: Trust Takes Time?
One of the more common sayings about trust is, "Trust takes time." In fact, like several other truisms about trust, it's far from true. Moreover, the way we use that…
Trust Tip Video: Nobody Gives a Damn–Fortunately
On some level, we're all insecure egomaniacs. We're not happy unless people are paying attention to us. But at the same time, we get nervous when people pay too much…
Trust Tip Video: The Four Most Trust Creating Words
Building trust can be as easy as saying four simple words: Tell Me More, Please. When you ask a client or colleague to tell you more--you are acknowledging that you…