Trusted Advisor

The Trust Matters Blog: Improving Employee Relationships

A Better New Year’s Resolution

iStock_000014342439XSmallI wrote a good blog post at this time six years ago, and haven’t improved on it yet. Here it is again.

Happy New Year.

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My unscientific sampling says many people make New Years resolutions, but few follow through. Net result—unhappiness.

It doesn’t have to be that way.

You could, of course, just try harder, stiffen your resolve, etc. But you’ve been there, tried that.

You could also ditch the whole idea and just stop making resolutions. Avoid goal-failure by eliminating goal-setting. Effective, but at the cost of giving up on aspirations.

I heard another idea: replace the New Year’s Resolution List with a New Year’s Gratitude List. Here’s why it makes sense.

First, most resolutions are about self-improvement—this year I resolve to: quit smoking, lose weight, cut the gossip, drink less, exercise more, and so on.

All those resolutions are rooted in a dissatisfaction with the current state of affairs—or with oneself.

In other words: resolutions often have a component of dissatisfaction with self. For many, it isn’t just dissatisfaction—it’s self-hatred. And the stronger the loathing of self, the stronger the resolutions—and the more they hurt when they go unfulfilled. It can be a very vicious circle.

Second, happy people do better. This has some verification in science, and it’s a common point of view in religion and psychology—and in common sense.

People who are slightly optimistic do better in life. People who are happy are more attractive to other people. In a very real sense, you empower what you fear—and attract what you put out.

Ergo, replace resolutions with gratitude. The best way to improve oneself is paradoxical—start by being grateful for what you already have. That turns your aspirations from negative (fixing a bad situation) to positive (making a fine situation even better).

Gratitude forces our attention outwards, to others—a common recommendation of almost all spiritual programs.

Finally, gratitude calms us. We worry less. We don’t obsess. We attract others by our calm, which makes our lives connected and meaningful. And before long, we tend to smoke less, drink less, exercise more, gossip less, and so on. Which of course is what we thought we wanted in the first place.

But the real truth is—it wasn’t the resolutions we wanted in the first place. It was the peace that comes with gratitude. We mistook cause for effect.

Go for an attitude of gratitude. The rest are positive side-effects.

 

Butt-Kicked by the Universe

Oh man, did I do something stupid, embarrassing and untrustworthy today.

A colleague forwarded me a calendar invite originally sent by a client. I NEVER respond to an actual calendar invite as if it’s an email; I always respond to the actual invitation using the buttons “accept,” “reject,” or “tentative.”

But today, for reasons unknown only to whoever is in charge of the universe, I replied (I thought!!) to my colleague, regarding the client (Fred).

I wrote:

“…I’m so mad at Fred…seems like he hasn’t sent out all the materials we worked on last week.  I am trying not to be pissed.  I’m really frustrated. I’m trying to hold off getting too irate in case he did send stuff out…”

You guessed it. My response went straight to Fred.

He wrote back, “Hi Sarah, was this meant for me?”

That Gut-Punched Feeling

Ughh. As I had been writing that email, my gut was screaming at me: “You always say not to put in writing anything you wouldn’t be comfortable having the whole world read.”

You could say – I would – that the universe intervened because I had violated the “Inner Voice” rule.  The Inner Voice Rule is, “Say the things you’re thinking but don’t share.”  It’s where truth lies, and turbo-boosts the Intimacy component of the Trust Equation.

The Inner Voice Rule.

I groaned. Then I immediately wrote back to Fred:  “I am so embarrassed.  The email was meant for Julie, not you, and I’m sorry.  Are you somewhere I can call you?”  We spoke five minutes later.

I started: “Fred, I’m so sorry.  I knew as I was typing that email that I needed to pick up the phone and call you…I’m aware I have been avoiding a conversation with you.”  Fred was extra-gracious, acknowledging that he hadn’t met his commitments and that he understood where my frustration came from.

He then said, “And we’ve both been to Trusted Advisor programs,” which created a clearing for us to deal in an authentic way with the trust breakdown.  We worked through things; we both left the conversation having said what we needed to say, and feeling complete (and a commitment on my part to talk to Fred next time instead of complaining to my colleague).

He sent out the materials within 15 minutes.

The Universe Kicks Butt

I’m a bit fearful of calling myself a hypocrite on a blogpost destined for internet eternity. But if I’m real about it, what I salvaged from my mess du jour is that I talk a big game about clear speaking, using Inner Voice, and sharing constructive feedback – while the truth is, I’m woefully out of practice.  I choose to believe that the universe intervened today to give me a butt kick wake up call; to call me on being real and not a poser.

There, I said it.

So: what did I learn from the Universe today?

  • NEVER, EVER put in writing anything you wouldn’t want shared with the world
  • When what you have to say about another serves to diminish them, it’s time to either:

a) admit you’ve been a jerk and have a conversation with that person, or

b) own up and end the relationship.

  • The courage to have un-had conversations leads to growth, learning and deeper trust.
  • If we think of constructive feedback as “scary, bad, judgmental or otherwise” then we don’t share the most important stuff.  Then all that stuff builds up and – we send stupid emails.
  • If you make a mess – make it Priority One to clean it up immediately.