We often see measurement as a necessary handmaiden of management; but in some ways, they may be in conflict.
Author Archive for: Rich Sternhell
About Rich Sternhell
Rich Sternhell retired from Towers Watson as a Managing Principal after a career of more than 30 years and is now an independent consultant.
Entries by Rich Sternhell
Our response to the CNBC all-star panel convened July 26 to talk about restoring confidence in business.
An expert panel on improving confidence in business doesn’t improve confidence in its assessment.
Recent Blog Posts
- The Consulting Industry: the Critical Role of Interpersonal RelationshipsOctober 18, 2017 - 6:00 am
This is the first in an occasional series on trust in particular industry verticals. This post looks at the consulting industry. ———— In consulting, some things are changing. And some are not. The biggest trend is, of course, the digitization of the firm’s service offerings. For example, nearly three quarters of one large consulting firm’s […]
- Don’t Confuse Your KPIs with Your CSFsOctober 16, 2017 - 6:00 am
I spoke with BigCo, Inc. They wanted their B2B salespeople to become trusted advisors. They felt (correctly) that greater trust levels with their customers would result in greater intra-customer market share and greater profitability. And they were right – as far as that goes. But they then described to me their implementation plan. It consisted […]