Entries by Matti Kurvinen

Dealing with the Honest Majority and the Dishonest Minority: Tales from the auto industry

This is a guest-post by Matti Kurvinen, a former Accenture partner, now an independent consultant focusing on service strategy and operations and warranty management. We welcome him to Trust Matters. — This blog has recently addressed what to do when someone abuses your trust. Of course, most of our business partners are fully honest and […]