This is the first in a series of five posts on short (seven words or less) powerful phrases. Each phrase distills the essence of a key part of approaching trust-based relationships in business. Why focus on short phrases like this? Because the concise expression of several emotionally powerful concepts packs a punch. Such phrases feel […]
What do you do when your client gets angry at you, upset with you, in your face? In truth, most clients don’t actually yell at you. But of course you can tell when they’re upset. Maybe we even project a little bit, and imagine the horrors of what they might actually be thinking, regardless of […]
A (seemingly) simple question: What is the goal of business networking? The goal of most business networking is to make new connections in order to get more business. The goal of trust-based networking is to help others develop their businesses. The “collateral benefit” of trust-based networking is that others then help you. When it comes […]
Q. What do you do when your client or customer asks you a question? A. Why, answer the question, of course! (Doh!) But – what if the question itself is flawed, or incomplete, or dangerous to answer? For example: What if a potential client wants to know the price before you have explained the […]