Entries by Charles H. Green

Interview with Barbara Kimmel of Trust Across America – Trust Across the World

Today’s interview is with a significant player in the world of those who seek to improve trust in the business world – Barbara Kimmel. Barbara is CEO and co-founder of Trust Across America – Trust Across the World. She is also the co-creator of the proprietary FACTS® Framework – a unique methodology measuring the trustworthiness […]

Tips, Tricks and Trust

In the spirit of the season, I recently started thinking about a question I used to get asked frequently: what are some tricks to becoming more trusted? Here’s the thing: Trust is a Treat. Not a trick. Let me elaborate. — When I give seminars or training sessions, I often begin by asking for participants’ […]

Competing with Colleagues

When I co-wrote The Trusted Advisor with David Maister and Rob Galford a few years back, it became reasonably successful within several months. (Amazingly, it still ranks #5,252 – as of last night – on the list of all books on Amazon. That’s all books, including Harry Potter, Malcolm Gladwell, etc. I’ll take long-sellers over best-sellers any day […]

Building the Trust-based Organization, Part II

In last week’s “Building the Trust-based Organization Part I,” I suggested that approaches to trust at the organizational level fell into several categories. Like the parable of the blind men and the elephant, all captured some part of the puzzle, but none grasped the entirety of the issue.  The five categories I listed were: 1. Trust […]

Building the Trust-based Organization

Last week, I wrote about why organizations don’t teach trust.  Now let’s move from diagnosis to prescription – let’s delve into how to build a trust-based organization. —- Let’s start by behind honest: do your eyes glaze over at a title like “building the trust-based organization?” Mine do. I always click on such titles, but […]

Are You Talking Your Way Out of a Sale?

We’ve all done it. Talked ourselves just a little too far back into a corner. Often – and especially in a sales meeting – it’s because we feel a need to fill that conversational void. But rather than being helpful, rattling on can be detrimental to your getting the sale. Read on to find out more about […]