Negotiation and the Short Term Performance Trap
The best short-term results don’t come from short-term management, but from longer term.
Charles H. Green is founder and CEO of Trusted Advisor Associates LLC; read more about Charlie at http://trustedadvisor.com/cgreen/You can follow him on twitter @CharlesHGreen
The best short-term results don’t come from short-term management, but from longer term.
Conflict of interest is the fuel that feeds trust issues of self-orientation.
Top Ten list of no-nos a salesperson should never say
The various ways in which trust plays out in life.
What has apologizing got to do with forgiveness? Ideally, not much.
The man was dining alone. He looked up from his menu and asked the waiter, “What’s the soup du jour?” Beaming with pride, the young waiter answered, “Soup of the day!” Something like that joke is playing out in the buzzy new field of “neuroleadership.” Business Week, July 28, “The Business Brain in Close-Up,” introduces […]
Greg Milliken tells us about the origin of FUD—Fear, Uncertainty, and Doubt. Think “Nobody ever got fired for hiring IBM.” In other words, it’s selling by spreading FUD about your competitor, rather than by focusing on helping the customer. FUD-based selling, as Milliken eloquently points out, rots the soul. And while I ultimately think that […]
What’s the link between integrity and success? Views on UBS’s CEO ouster.
TED Conference
The literature on leadership is distinctive in two respects—its volume, and its level of generality. Maybe it’s just me, but I tend to glaze over when I can’t figure out if the subject being discussed is a verb or a noun. So it’s interesting when you run across a piece on leadership that is clear […]
In a recent TrustMatters webinar, I shared four key attributes of Trusted Advisor relationships, and six mindsets that can help you get there. You can view this and all our free webinar recordings here. For those of you who prefer to read versus watching a recording, here’s what we discussed. Four Attributes of Trusted Advisor […]
Let’s try a thought experiment. Imagine that you’ve been put in charge of an effort to improve the level of trust that people have in your organization (which could be a company, an institution, a business unit, whatever). You have two choices, I would suggest. One I’ll call “outside-in,” and the other “inside-out.” Both have […]