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Myers-Briggs and Racism

by Charles H. Green on Sunday, January 21, 2007 (post #54)

I taught a leadership seminar on building trusted relationships. A few attendees got impatient. At first, I wasn’t clear why. “This is too simple,” they said; “where’s the tough stuff from the book?”

What they wanted was more categories, patterns of resistance, 2x2 matrices, rules for generating trust in different kinds of roles and situations, with differing backgrounds and personalities.

The material I had been talking about—listening from curiosity, thinking out loud, empathy, understanding before recommending, massively open questions, etc.—felt basic to them.

Where was the advanced course, they wanted to know.

I’ll call this the Myers-Briggs syndrome—the belief that the critical and difficult task is to understand the world. Properly understood, execution is easy.

It’s a lie.

Myers-Briggs itself is fine. It describes four personality types, and how each, as a rule, behaves distinctly. The data are solid, and widely accepted. The point, MB analysts say, is to take tendencies—yours and others’—into account in interactions.

It is useful in aggregative tasks: team-formation, setting recruiting goals. On individual interactions, it’s trickier.

MB analysts caution against flatly applying generalizations to individuals. But—in my experience—users treat that disclaimer as seriously as the fine print on an aspirin bottle.

Categorizing is invaluable for managing inventory turns, strategies, long tails, receivables and production runs.

The power of Myers/Briggs lies in categorizing people. That's also the charm of stereotypes. When I meet you for the first time and learn you’re from London, I may say, “Ah, so you’re English!” with the self-satisfaction of revealed insight in my voice. Click. It all fits.

But—if you’re the Englishman (or woman), your reaction is, “click—I just got put in a box.” The woman executive asked to get coffee knows the shock of being labeled. So does Jose-Miguel from Spain—when he's visiting the US. Black Americans know it as a way of life.

Categorization is useful. Unfortunately, we slide easily from categorization to objectification. Some categorizations, like Myers/Briggs are politically correct—-e.g. “You’re such an INTJ, you’re classic!” Others are not. Try substituting “black man” for “INTJ” in that sentence.

Understanding categories is intellectually rewarding, like a rich crossword puzzle.

But categorization rarely creates trust—more often, it destroys it.

Trust is largely personal.
I am not my alma mater, my race, my age, my height, my language, my nationality, my looks. My category doesn’t trust you—I do. Or not.

Treat me as category, and you reduce my trust in you. Apparent compliments—“ooh, you went to Harvard, my, you’re an ENTJ”—are either shallow or not compliments at all. They objectify me. People resist being labeled—we want to be accepted as unique wholes.

The advanced course is not about categorization: it’s about interacting from the heart without labels.

When you give a presentation, the trick is to prepare—then be prepared to throw it all away.

In advance of meeting someone, it’s respectful to do some homework on them. But the meaning of the homework has to be discovered anew in the meeting.

To interact with freshness, curiosity and genuine interest, instead of resentment, fear, disgust, anger, expectations, manipulation, hidden agendas, pre-set outcomes, stereotypes or labels—that’s the advanced course.

Trust comes from the heart, not the brain. Heart work is a lot tougher.

And they don’t teach it at Harvard Business School.

 

Interested in learning how to increase trust anywhere, with anyone, anytime? Join us in Washington DC in September. Click here to find out more.

Charles H. Green is founder and CEO of Trusted Advisor Associates LLC; read more about Charlie at http://trustedadvisor.com/cgreen/

You can follow him on twitter @CharlesHGreen

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posted in Trust in Leadership Development and Strategy, Trust-based Selling, Building Trusted Advisors

15 Comments

Duncan Bucknell said

www.DuncanBucknell.com

Love your work, Charles.

Thanks very much

Duncan

posted on Sunday, January 21, 2007

Restaurant Jobs said

http://www.cecsearch.com/restaurant_jobs.htm

Charles, stereotyping and racism are two different things, as I'm sure that you know.  I do agree that one must look beyond generalizations in order to see the value of interaction with others, in a trusted relationship or not. 

BUT, being able to make generalizations is what allows us to learn, it is part of how our brain works.  When we see a bright orange-red glowing object, we understand from generalized learning that it is hot.  If we didn't, we would have to investigate each an every occurrence to evaluate the danger of those "hot" objects. 

Can generalizations be incorrect?  Of course, but they are more often correct.  And it is up to the individual to assign risk to the assignment of categories, and judge whether or not an incorrect assessment will be damaging.

Can generalizing be wrong?  Yes, when they are used to promote racist behavior - the believe that one race [any race] is superior to another.

posted on Monday, January 22, 2007

peter vajda said

Good stuff! Some thoughts:

Interacting with freshness, to me, means experiencing another person without any history, no "story", no past. Try doing this with your spouse or partner on  a daily basis when you get up in the morning, or during the day or evening. A huge challenge for most folks. We need to have a story or a history most often to make us feel or be "right" or give ourselves power and control or maintain the upper hand. Otherwise freshness is equated with "free fall" and if I'm not in control, then I won't know who I am. Just be me, authentic, present, in the moment? Scary.

We live in a culture where we "objectify" others, i.e., see others as some type of object, function, that supplies us with some type of service...you give me sex, I earn money; you do laundry; I mow the lawn; you take care of the children, I take care of the finances, etc. In the "space" between two people who are in an "objectified" relationship, there is little to no subjectivity...no empathy, no sensing what  another might be really experiencing; no sensing my self in the relationship, no heart, little true feeling and emotion, little authenticity...as you suggest. Just mental stuff...automaticity of living in an objective experience.

Finally, it seems to me that when it comes to life and living in our culture today, most folks want and need a "technology". As you say, the boxes, the matrices, the lists and forumlas. This makes folks feel safe as they now have a mental understanding of something...and most folks live from the neck up, not from or in their hearts. So, make it clean, clear and neat.

Authenticty, heart-centered living is very challenging. So we build a mental and emotional wall constructed of labels, categories, matrices, technologies, etc. which we use to make ourselves feel safe, to compare and judge others from an emeotional distance, and not allow others to get to close to us, or us to them. 

The deal with MBTI and other such assessments is that's it's like using a ruler to measure the depth of an ocean. Sadly, we only allow ourselves to see the "top 12 inches of another's ocean" and then we think we "know" them, and  with that we make all kinds of judgments, comparisons, and create stories based on this 12-inch measure. More's the pity.

posted on Monday, January 22, 2007

Martin Snyder said

http://www.ere.net/blogs/martin_snyders_passing_scene

Glad I found this most interesting blog.  Restaurant Jobs offers a most cogent point about what an understatement it is to say that "Categorization is useful".

Every MB assesment and analysis guide should have a big captial letter section saying: ANY TYPE MAY BE  FOUND DOING ANY JOB WITH EXCELLENCE AND VICE VERSA.  TYPES INTERACT WITH EACH OTHER AND ENVIRONMENTS   IN UNKNOWN WAYS.   USE WITH CAUTION AND DO NOT MAKE IMPORTANT DECISIONS BASED ON MB TYPE.  

 

posted on Monday, January 22, 2007

Charlie (Green) said

www.trustedadvisor.com/blog

Great discussion.

As Martin notes, Restaurant Jobs understates the importance of generalizations to human existence.  We must, and do, rely on them all the time just to live daily life.  It's hard-wired into us for, as he points out, good reason.

But that's another posting.  This one's about when we misuse generalizations, when we use them  in the same manner as racism. 

I love Peter's "using a rule to measure the depth of the ocean."  It does happen, it happens all the time in business, when we mistake measuring a category for really getting to know someone.  It objectifies them.

I would tweak Martin's suggestion.  It's not that MB can't be used for important decisions—I believe it can and should.  But only for important decisions about group issues, e.g. workforce or team make-up.  The important decisions that have to do with individuals should have exactly his prescribed cautionary note.


posted on Monday, January 22, 2007

Martin Snyder said

http://www.ere.net/blogs/martin_snyders_passing_scene

Charlie interesting idea Re: using MB in relation to group dynamics rather than individual ones.  

I had an interesting discussion with Steve Duesbury of PeopleAnswers (an assessement firm) relating to that subject- namely the need to understand the dynamics of a workgroup as part of the assessment process for employment fit.  

From experience in business, I think that assessing individuals without regard to group fit (and beyond that, group evolution in the new configuration) can never be really predicitive because I believe that the strongest motivation in people's lives arise from the expectations of those near them. 

We have hired people whose interviews would have been a bad joke had we not known of their abilities from outside sources,   while others who seem to test out wonderfully end up like fighting fish once they are in the bowl we call home.    

MB and other assessments need to evolve (and its a major quantum jump) to give insight into the far greater complexity of a group "mind" as it itself evolves under various leadership and stress/success situations.    

The vendors who can master that art are the ones who will add the greatest value in the future. 

 

 

 

posted on Monday, January 22, 2007

Maureen Rogers said

http://www.pinkslipblog.blogspot.com/

We all find the idea of categorizing  - and acting on that characterization of - someone based on "one little piece of data" insidious. But I also find MB, enneagram, and all the other personality-typing constructs useful in both self-exploration and in helping figure out why someone else might act/communicate/receive information the way that they do.

I'm a marketing person who happens to be an MB Introvert.  Knowing  this has helped me understand why I tend to build easy rapport with techies, who have a tendency to Introversion, while having a harder time with sales folks, who tend to be more extraverted. (It's humorous to note that when I tell salespeople that I'm an I  - although admittedly a borderline case -  they usually try to sell me on the fact that I really must be an E.)

At the same time, I often tell people that I'm a walking ethnic sterotype: my German grandfather was a butcher, my Irish grandfather owned a saloon.

In truth, we're all the sum of a lot of parts, and the whole is a lot greater than a simple sum of the parts. We just need to keep in mind that this goes for everyone, not just ourselves.

 

posted on Monday, January 22, 2007

Sims Wyeth said

www.simswyeth.com

Charlie,

I like your insistence on removing the type-casting  from your work in the Leadership Program.  First, it makes you different, and second, it forces your clients to get out of their heads and into their...what?...heads?  hearts?  An inner state they're not familiar with?

As a guy who trained as an actor, I was shocked when I encountered MB when I arrived in the business world.   It seemed to make getting along with people a mental calculation instead of an authentic response to the individual.

Actors play characters in a fictional world, and these characters are just like us:  their lives consist of overcoming one problem after another.  One of the most common problems we face is other people!   A big part of actor training is listening to what the other character gives you (how he reads the line, his inflection, subtext, and body language) and then responding to him with your line in an authentic way—a way that springs from your heart, not your head.

No self-respecting actor would ever disengage from the experience of listening to think, "Gee, is this guy an ENTJ or a JERK?"  A good actor allows himself to experience the other person and then is open enough to respond authentically.    It's a creative process, and it demands a kind of inner freedom and flexibility that requires courage and training.

That's it.  I'm all for experiential learning.  We all act out of character for purposes that are important to us.   See Brian Little's work on personality.  As he says, one way to define courage is "acting out of character."

Sims

posted on Tuesday, January 23, 2007

Robyn McMaster said

http://brainbasedbiz.blogspot.com

You've discussed very powerful concepts about stereotyping in this thoughtful blog.   I love finding out what makes other folks tick and if we all took a little time to "listen" to other people, we'd all be winners.  Ask others about themselves and you'll be amazed what they say.  It certainly defies putting folks in boxes. 

posted on Tuesday, January 23, 2007

Shaula Evans said

Speaking of actor training — Charlie, have you ever come across a book called Audition by Michael Shurtleff?

As the title would lead you to expect, it is "officially" a book for actors on how to audition, but it comes up on the most diverse book lists.  (I saw it on a list of top books for writers the other day.)  The book is exceptionally well written and as a result, just a joy to read, and I suspect you might find the way Shurtleff talks about people and relationships to be very interesting (particularly his concept of "finding the love in the scene," which I won't spoil here in the hopes you read the book).

It's a riveting read . While I'm sure you have a reading list that could stop a train,  I recommend Audition as the kind of book you could probably eat up in the course of a good plane trip.

posted on Wednesday, January 24, 2007

Shaula Evans said

We caught a great NPR article on Monday about how the term "mental retardation" (which is still amazingly prevalent) replaces invididuality with a decidedly pejorative group stereotype.

The following section particularly reminded me of your post:

Bersani, who is also a professor of special education at Western Oregon University, says he is not surprised that there's less consensus about replacing mental retardation with intellectual disability.

"Right, they said they don't like that either," he said, when told of the response by the group at the convention. "And so then I say to them, 'Well, what would you like to be called?' And they usually say their first name: 'I'd like to be called Liz.' 'I'd like to be called Rafael.' And that's what's really important. One of the things that they are telling us, in their own way, is that we spend too much time thinking about them by their diagnosis.


(my bolding added)

posted on Thursday, January 25, 2007

Charlie (Green) said

www.trustedadvisor.com/blog

Wow, that NPR story says it all.

And now that Shaula and Sims mention acting, it reminds me of Sandy Meisner's classic On Acting; makes much the same point.

Thanks Maureen for the reminder that MB and other typologies are very interesting and useful for self-knowledge.  And I LOVE the enneagram.

posted on Thursday, January 25, 2007

the man said

It would be advised that if you are going to write something so negative about the MBTI, that you educate yourself on it. First off, there is 16 possible typeologies, not 4.

 

Second, the last time the publisher updated the assessment, over 92,000 subjects were used. it's amazing that so many people could have such similar preferences, I agree. But you need to learn the construct of Jungian psychology before knocking it as stereotyping. So here you go buddy..if you have enough intelectual capabilities, let me know what you learned.

http://psychclassics.yorku.ca/Jung/types.htm

 

posted on Sunday, February 22, 2009

Charlie (Green) said

www.trustedadvisor.com/trustmatters

"The man," thanks for correcting me on terminology--you're of course right, there are four type preferences, but 16 possible types.

That said, you seem to be under the impression that I'm negative about the MBTI. Let me clarify.

I think it's very valuable. Quoting from my own post, "Myers Briggs is useful," and "categorization is fine." The issues come from how people use it--something that the previous commenters all seem to understand, and have done a lovely job of expanding on.

To me, the key lesson of the MBTI is simple and powerful: Not Everyone Is Like Me. This is central to empathy, and therefore to trust. It is also the same lesson taught on the very first class of the very first day of my MBA program--a case that showed us the arrogance of assuming that understanding our own preferences constitutes market research.

MBTI has done as much as anything in business to drive that lesson home. The problem comes when people try to force it one step further--not just to realize that others are not like us, but then to force those others into categories. Doing so depersonalizes.

That said, I must react to a few of your points.

1. There is absolutely nothing "amazing" about 92,000 people falling into 16 categories: all you have to do is make the categories exhaustive and exclusive, which MBTI does. It is logically impossible for any other result to occur.

2. Despite Briggs and Myers having studied Jung's work, I see absolutely no need to be an expert in Jungian analysis in order to make, or appreciate, the simple comments I made in the post.

3. If you'll forgive a bit of petulance, if you're going to challenge someone's "intelectual capabilities" (sic), you might check your own spelling and verb tense errors.

posted on Monday, February 23, 2009

Berry said

http://www.jamberry.co.uk/training/team_building_with_cooking.htm

I love working with curiosity and am also very disappointed when people ask for more detail andfeel that the training given is a bit basic. I usually find these are the people for whom the basics have been missed and probably always will be.

posted on Monday, March 16, 2009



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