July 2009
Selling Problem Solving by Solving Problems
by Charles H. Green on Monday, December 15, 2008 (post #391)
One thing about accountants I really like. They learn awfully fast.
I had breakfast the other day with an old friend, a forensic accountant—call him Joe the Accountant. He’s a bit of a loner, motivated by achieving results, and impatient with what he sees as bureaucratic and procedural focus. And he is very sharp.
He’s a bit like a bloodhound; don’t point him toward the scent and expect him to back off. Perhaps that’s why he tends to rotate employers every 6 – 8 years.
“Maybe I should just do free-lance work,” he mused to me. “I don’t mind selling. I just don’t know how to do it well. I could get appointments with several well-positioned past clients. I could just ask them if there’s some work I could do for them, I suppose.”
“No,” I said. “Talk to them about what problems need solving.”
Joe: Of course, silly me. Then I can pitch how I might be able to solve them.
Me: Congrats, you just went from weak salesman to average salesman in ten seconds.
Joe: So--how do I get to the next step? (Joe’s pretty impatient too).
Me: Pick one problem and solve it in that meeting.
Joe: Hmmm. I like that. But will the client do anything if I just give him the advice?
Me: You just went from pretty good to almost really good. So answer your own question.
Joe: I see, he’s got to be involved in getting the right answer in order to act on it it. So—you’re saying just do the work right there in the meeting?
Me: Pretty much.
Joe: So when do you make the sale?
Me: After you solve the problem together, you say, “This is great fun. We ought to do more of this. Though after one more session, you need to pay me. I can’t just be having fun for free. So how shall we set this thing up?”
Joe: Hmmm. Yes, that works, doesn't it? Give ‘em a taste of your wares, so to speak. Just do it--then ask for the sale. Right?
Me: That’s about it.
Joe: Great, thanks. Gotta run; this breakfast is now interfering with scheduling my first sales call.
One thing about accountants I really like. They learn awfully fast.
Charles H. Green is founder and CEO of Trusted Advisor Associates; read more about Charlie at http://trustedadvisor.com/cgreen/
You can follow him on twitter @CharlesHGreen
posted in Trust-based Selling
Jeremy Lattimore said
http://refocusing.wordpress.com
Good post. I think that you hit on a couple of very important points that I need to remember: build trust and then ask for the sale. I usually don't have a problem with the build trust but remembering to ask for the sale is a little different story. Thanks for reminding me!
Jeremy
<a href="http://refocusing.wordpress.com">http://refocusing.wordpress.com</a>
posted on Tuesday, December 16, 2008