Email cgreen [at] trustedadvisor [dot] com

Recent Comments

• Dawn Rivers Baker on Thanks to All Who Commented in 2008
• barbara garabedian on Trusting and Trustworthiness: The Chicken or the Egg?
• Trip Allen on Trusting and Trustworthiness: The Chicken or the Egg?
• peter vajda on Trusting and Trustworthiness: The Chicken or the Egg?
• Robert Graham on The Curious Case of Curiosity in Selling

People Are Talking

• Blog of the Year 2009
• Darrell Gorton on Trust and Control--"Best Post of the Week--anywhere!"
• The More Meetings, the Less Trust on Carnival of Trust rated Absolutely Essential Reading
• "Best Post of the Week--Anywhere" from all business carnivals--article on legal contracts
• Trust Matters included in HR World's Top 100 Management Blogs
• TomPeters blog comments on the Trust Quotient
• Harvard Business Publishing Writes Up Trust Quotient
• Graham Brown on Carnival of Trust--
• "The Best Carnival of the Week, Anywhere!" --Carnival of Trust hosted by True Colors Consulting
• "If you aren't already familiar with Charles' blog, I strongly recommend you check it out. It is one of my must reads." Ann Bares, Compensation Force

Blogroll

• 800-CEO-READ
• Adam Smith, Esq.
• Blawg Review
• David Maister's Passion, People and Principles
• Dennis Kennedy
• Expertise Marketplace
• Ford Harding's Blog
• IP Think Tank Blog
• Larry Bodine's LawMarketing Blog
• McGee's Musings
• Mike Schultz’s Services Insider
• Pink Slip
• Re:Balance
• Services Safari
• Seth Godin
• Sims Wyeth: High Stakes Presentations
• Software Safari - Premium Blog on Application Software
• The Art of Leading
• Tom Peters
• Trizle
• Whisper
• Zen Habits

Blogchive

• January 2009
  • Who You Gonna Trust--Your Own Eyes, or Your Grandparents?
  • Free Medium Coffee and Warm Fuzzies
  • Trusting and Trustworthiness: The Chicken or the Egg?
  • The Curious Case of Curiosity in Selling
  • Thanks to All Who Commented in 2008
• December 2008
  • A Better New Year's Resolution
  • Smoking Guns in the Rear View Mirror: Madoff and the SEC
  • On the Road - To Trust
  • Is it Personal? Or Is it Business?
  • Anatomy of a Con Artist: How Madoff Played the Trust Equation
  • Where Caveat Emptor Still Stalks the Land
  • The Silver Lining in the Recession Cloud: a Shift Toward the Customer
  • Selling Problem Solving by Solving Problems
  • Madoff Madness: When Smart People do Stupid Things
  • Are You a Competent Jerk or a Lovable Fool?
  • I Think Therefore I am a Consultant: Not!
  • Do You Trust the Tech Support Folks?
  • Is Trust a Substitute for Risk Management?
  • The Cost of Broken Trust
  • What's Trust Got to Do With Respect?
  • December Carnival of Trust is Up
  • 'It's a Wonderful Life' Explains the Financial Crisis
• November 2008
  • December Carnival of Trust Submissions due Midnight Thursday November 27
  • Do You Trust Detroit?
  • Listening for Litigators
  • Network and Relationship Building Done Right
  • The Etiquette of Selling
  • Trust and Regulation
  • Zen and the Art of Trusted Advisorship
  • The Fallacy of Good Intentions
  • Financial Engineering is Just the Tip of the Management Engineering Iceberg
  • A Contender for Worst Business Advice of 2008
  • Study Shows that Unbiased Media Actually Drives Low Trust - by Biased People
  • Effective Prospecting - The Red Velvet Rope Policy
  • November Carnival of Trust is Up
  • The Trust Recession
  • Does Academic Tenure Stifle Learning?
  • Vote for the One You Trust?
• October 2008
  • November Carnival of Trust: Submissions Due
  • Announcing the Trust Resources Library
  • The Dilemma of Group Decision Making
  • Greed, Trust and Executive Compensation
  • Trust-based Selling in the Real World: Bruce Abbott
  • Plagiarism, Concealment or Coincidence? The Case of Bob Beck
  • If Your Sales Training Department Ran Your Church
  • Are You Connected? Or Just Linked?
  • Stop Measuring ROI on Soft Skills Training
  • Top Ten Ways for Your Business to Deal With a Recession
  • When Well-Intended Mistrust Masks Oppression
  • Do Lawyers Behave Rationally?
  • How Obama and McCain flubbed the trust question and how they could have answered it right
  • Failing Trust Has Led to Failing Markets
  • Carnival of Trust for October 2008
  • Why Testimonials Are Over - Rated in Sales
  • Meeting Price Objections from Trust
  • Call for Submissions: October Carnival of Trust
  • What Happens in the Global Financial Crisis Stays in the Globe
• September 2008
  • What Con Men Can Teach Us About Trust
  • Evaluating Paulson and the Biggest Trust Me Since Iraq
  • Wall Street and Broken Social Trust
  • The Guts of Trust
  • Trust Me
  • In Search of the Bottom Line of the Wall Street Implosion
  • Balancing Logic and Emotion in Trust and Politics
  • Outsourcing Loyalty, and other Oxymorons
  • Lawyers Overdrawn at the Trust Bank
  • Re-Engineering Michael Hammer's Legacy
  • September Carnival of Trust is Up
  • Why Companies Don't Create Trust Internally
• August 2008
  • Trust and Noah's Bar Mitzvah
  • Do People Trust Rationally?
  • Misconceptions about Trust-based Selling: It Doesn't Work
  • Misconceptions about Trust-based Selling II: The Time Thing
  • Live Webinar on How to Build Trust in Sales Conversations -- Thursday, August 21
  • Enron Revisited: Commonsense from the Trade School of Capitalism
  • Misconceptions about Trust-based Selling: Naivete
  • Employees Win a Big Round Against Non-Compete Agreements
  • Great Moments in Marketing Fear
  • Using Trust-based Selling in Banking: St. Meyer and Hubbard
  • Carnival of Trust Taking August Off
  • Is Sales Efficiency Killing Your Sales?
  • Great Moments in Selling - Bangor Savings
• July 2008
  • Competing With Your Supplier is Not a Best Practice
  • Great Resources for Improving Your Presentations
  • Self Help Con Jobs
  • From Financial Relationships to Financial Transactions, Losing Trust on the Way
  • How Contracts Can Feed Trust Rather than Destroy It
  • July Carnival of Trust is Now Up!
  • Walking Away Equally Unhappy
  • Top Ten Reasons Organizations Don't Teach Trust
  • Can You Tell the Truth About Being Self Interested?
  • Call for Submissions: July Carnival of Trust
  • Why People Don't Trust Trust
  • The Mathematics of Age and Wisdom
• June 2008
  • The Science of Management Revisited
  • Why Modern Sales is so Anti Trust
  • How Too Many Legal Contracts Are Costing Business
  • A Marketing Company that Gets It on Trust
  • A Tool for Emotional Risk Management -- Name It and Claim It
  • Mitigating Emotional Risk
  • Hey! Your Company Just Turned Into a Supply Chain!
  • Alert! Trust-Based Selling Workshop Deadline Approaching
  • How Measurement Destroys Trust
  • Why Multi-Tasking May Be Hazardous to Your Health
  • The Carnival of Trust Celebrates Its One Year Anniversary
  • A Simple Idea to Radically Increase Employee Engagement
• May 2008
  • Send in your articles to the June Carnival of Trust
  • Why Laughter Might Win the Proposal
  • Are you Hard Selling or Wrong Selling?
  • Why Influence Is Only Halfway to Trust
  • What Malpractice Suits Teach Us About Trust
  • Trust in Singapore
  • Trust-based Selling Program June 19 in the Baltimore-Washington Area
  • Why Corporate Training May Be Less Effective Than Bird Training
  • Is "Brand Trust" An Oxymoron?
  • How to Increase Trust by Getting Off Your "S"
  • May Carnival of Trust Is Up
  • Why We Don't Trust Big Companies
• April 2008
  • What's Your Trust Quotient? Announcing a New Self-Assessment Online Tool
  • Discounting and Winston Churchill
  • Warren Buffett, Confidence and Leadership
  • From Management to Influence
  • Do Non-Solicitation Clauses Pose Conflicts of Interest?
  • Great Selling by Truth Telling: A Best Buy Tale
  • 30 Minutes, 30 Cents, 30 Billion: Fragmenting Business
  • Bizarro Customer Service: The Anti Nordstrom
  • Carnival of Trust for April is Up
  • Are Your Great Ideas Just Knee Jerk Reactions?
  • Governor Paterson and the Art of Political Confession
  • Carnival of Trust: Call for Submissions
  • Ode to Distrust
• March 2008
  • Short-term Measurement, Si: Short-Term Management, Non
  • Web Trust 2.0 vs Web Trust 3.0
  • Trust Based Selling in the Real World Case Study Number 42
  • Bear Stearns, Enron, and Some Confusion About Trust
  • Customer Service Showdown: The Cable Company vs the DMV
  • Real World Trust-Based Selling: Case Study 10
  • Great Moments in Self-Regulation: Financial Planners and CFP Board
  • Review of Rules to Break and Laws to Follow by Peppers and Rogers
  • Trust Me, I am Elliot Spitzer
  • Blawg Review #150: Updated!
  • Collaboration is the New Competition: Isn't It?
  • Carnival of Trust for March is Up
  • Who(m) Do You Trust?
• February 2008
  • Why I Love Accountants: the Subprime Mortgage Debacle
  • Hip to Be Square at Roundball
  • Call for Submissions for the March Carnival of Trust
  • Fighting Cynicism
  • Trust Is the New Leadership In A Flat World
  • Now Pitching For Watergate: Roger Clemens
  • A Valentines Day Sampler and Home Companion
  • Decaying Social Trust and Moral Indignation
  • Buy With the Heart, Justify With the Brain
  • Selling to the Primal Instinct in All of Us
  • Lying to Get the Sale
  • Carnival of Trust for February is Up
  • Conversations with a Spambot
  • Aristotle, Maister, and the Fat Smoker
  • When Incentives Backfire
• January 2008
  • Banks Behaving Badly: Or Is It Just Me?
  • Call for Submissions for the February Carnival of Trust
  • What the Pharmaceutical Industry Must Do to Regain Trust
  • The Zombie of Trust Betrayed
  • You Lying, Cheating Dog, You
  • Lessons in Sales from John McCain
  • Property Theft or Generation Gap?
  • Who Do You Trust? A Snapshot in Time
  • Covey on Trust
  • What New Hampshire Voters Really Said
  • Selling in Three-Part Harmony
  • January Carnival of Trust is Up
  • Employee Engagement, Fog Sculpting, and Measuring Love
  • Trust with the Ex: Taking Insanity Out of Divorce
  • January Carnival of Trust: Call for Submissions
  • Customer Loyalty Meets Rate Tarts
• December 2007
  • A Better New Year's Resolution Redux
  • The Year In Review?
  • Learnings from the Used Car Salesman
  • European Fish, the Commons, and Business
  • Why Your Sales Process Is Bad for Sales
  • Destroying Shareholder Value: One Quarter, One Customer at a Time
  • Trust and Corporate Change
  • Client Service vs. Client Servility
  • Digital and Analogue Social Networks and Pharma
  • The Single Fastest Thing You Can Do to Increase Trust
  • How To Get Your Industry Regulated, in 6 Easy Lessons
  • Carnival of Trust for December
  • Ben Stein vs. Goldman Sachs: Market-Makers, Brokers, and Trusted Advisors
  • Would You Buy a Used Car From This Scientist? Not If You're a Scientist!
  • Audiobook Version of Trust-Based Selling by Charles H. Green Now Available
• November 2007
  • Faking It Doesn't Make It
  • Saudi Prince Alwaleed: Tough on Trust
  • December Carnival of Trust Accepting Admissions
  • Larry David, Seinfeld and Social Networking
  • How to Develop a Critical Database People Will Trust
  • Trust-based Selling® in the Real World: Case Study #24
  • How Does Wealth Inequality Affect Trust?
  • Trust Enablement
  • Greed in the Social Networking Space
  • Tony Blair and the Subprime Mortgage Crisis--It's the Basics
  • Case Study #17: Trust-based Selling® in the Real World
  • Faking Customer Centricity
  • Test How American You Really Are!
  • Americans, Travel and Rushing to Judgment
  • Terrorists and Convenience Stores: When Social Trust is Threatened
  • The CEO vs. the Bankers: Death by Transactions
  • The November Carnival Of Trust
  • Ruining Trust by Taxing Mistrust: the False Negatives Scam
• October 2007
  • We've Got the Hamburgers: a Customer Service Classic
  • The Subprime Mortgage Crisis Viewed in the 12-Year Rear View Mirror
  • The Point of Listening Is Not What You Hear, but the Hearing Itself
  • Call For Carnival of Trust Submissions
  • Short-termism, ROI and Green Economics
  • Trust vs. Incentive Compensation: What Joe Torre and the NY Yankees Have to Teach Business
  • Software Programming and the Economics of Trust vs. Transactions
  • Beta Software You Can't Trust
  • Mummers, Trust, and the Threat of Violence
  • Customers and Bottled Water: It's the Coverup Not the Crime
  • Who Do You Trust? What Trust Rankings Really Tell Us
  • Lessons in Propaganda: What Politicians Learned from Business
  • The Limits of Needs-based Selling and Consultative Selling
  • The October Carnival Of Trust
  • How Sales Contests Kill Sales
• September 2007
  • Customers and Strategy Part 2 of 2: Customer Centricity vs. Customer Vultures
  • Call for Submissions for the October Carnival of Trust
  • Customer Strategy? Or Strategy vs. Customers? Part 1 of 2.
  • Quarterly Earnings and the Addiction to Lying: Can Mattel Show the Way Out?
  • The Cancer of Short-term Thinking
  • High-Tech Divorce
  • Business Ethics and Self-Orientation
  • Two Pros on Powerful Presentations
  • When On-message Marketing Makes for Off-trust Sales
  • Trusted Politicians
  • An Honest Wedding
  • The Cold War, the Hot Line and Twitter
  • Carnival of Trust for September
  • The Credit Crisis and Trust Networks
• August 2007
  • Social Network Mapping and Trust
  • Defining Trust by Defining Moments - Larry Craig's
  • I Can't Make You Love Me--If You Don't
  • Call for Submissions for the September Carnival of Trust!
  • Trust Networks vs. Search Engines
  • Privates, Publics and Politics
  • Blogging vs. Podcasting
  • It's a Dog Eat Dog World: Isn't It?
  • The Deeper Message of Financial Markets' Volatility
  • The Dark Side of Trust? Not!
  • Does Your Customer Trust You? The Acid Test
  • Vacation Blog Links
  • Don't Believe What They Say About Listening and Sales
  • The August Carnival of Trust is Up!
  • We've All Caught the Detroit Disease
  • Juries, Courtrooms and Linear Thinking
  • Does Trust Drive the Dow?
• July 2007
  • Call for Submissions for the August Carnival of Trust
  • Deer in the Headlights Decison-Making
  • When Business is Incontinent
  • Transparency, News Media and the NBA
  • IQ, EQ and the Next Billion Banking Consumers
  • Negotiation and the Short Term Performance Trap
  • Trust, Conflicts of Interest and Death Bonds
  • Top Ten Things Not to Say in a Sales Call
  • Trusted Professions
  • Apologies, Forgiving and Forgiveness
  • Is Neuroleadership More Than Reinventing Wheels?
  • FUD - Why Sell Is Still a Four Letter Word
  • Linking Integrity and Success - CFOs and UBS
  • A Knockout Presentation
  • Leadership and Folk Wisdom
  • Web 2.0 vs. the BBC | Danah Boyd vs. Goliath
  • Credentials, Elitism and Web 2.0
  • The July Carnival of Trust
• June 2007
  • Lie Detection and a Truthful Society
  • Trust, Politics and US Health Care Policy
  • Soliciting Customer Service Feedback: Motives Matter
  • Call for Submissions for the July Carnival of Trust
  • Attract and Retain: People Strategy, or Roach Motel Ad?
  • Random Canadian Acts of Kindness?
  • Flipping the Company or Flipping Beliefs?
  • Do You Trust Your Boss?
  • Non - Linear Leadership Thinking vs. Behavior
  • Trust and Radical Honesty
  • Does Private Equity provide a social good?
  • How Marketing Can Destroy Sales Trust
  • The First Carnival of Trust
  • My Client is a Jerk: Three Keys to Transforming Relationships Gone Bad
• May 2007
  • Trusted Transactions - Credit Card Processing
  • Who Should You Trust on Trust in Business: Yankelovich or Fortune?
  • Call for Submissions For the Carnival of Trust
  • Are You a Trusted Advisor?
  • Yesterday's Post, Spam Filters, and the Industry-That-Shall-not-be-Named
  • How the Pharmaceutical Industry Can Increase Trust
  • Insurance Fraud, Short-Selling and Why You Can't Trust Stock Analysts
  • Does Business Squeeze the Poor?
  • Hostage Negotiation - Lessons for Selling, Customer Service and Business Relationships
  • Why Hugh Hefner Likes the No Asshole Rule
  • Trust Tip 57: Don't "Handle" Objections
  • Rethinking Commerce
  • The April Top 5
  • Dewey, Cheatham and Howe
  • Corporate Fear and Performance Anxiety
• April 2007
  • Rational Business-Think: Myth or Rumor?
  • Attitudinal Service
  • Peter Jennings, Noam Chomsky, and the Piraha
  • I Hate my Favorite Frequent Flyer Program
  • Trust-Destroying Selling
  • Trust and the PR Profession
  • How Could That Happen to Me?
  • Trust Tip 65: Refer Your Competitors
  • What if You Played Music and Nobody Listened?
  • What If You Lead and Nobody Follows?
  • Quantum Emotive Therapy
  • Make Money by Being Unselfish!
  • The Top 5 Posts For March
  • The Sacred Cow of Retention
• March 2007
  • Trust, Privacy and Professionalism
  • Trust in the Hotel Biz
  • Paradoxes, Selling and Trust
  • Working and Feeling Good
  • Argentinian Trust
  • Why I Write About Sales
  • Trust Tip 35: Reciprocity, Sales and Suicide Hot Lines
  • Built to Last—Not
  • You Empower What You Fear
  • Trust Amongst the Investment Bankers
  • Trust and Social Networking
  • The February Top 5
  • Truth, Lies and Unicorns
• February 2007
  • The Opportunity Cost of Mistrust
  • American Secret
  • Trust Tip 51:When They Say You're Too Expensive
  • The "New Economy" of Internet Volunteers
  • From Our Legal Experts...
  • Waddya, Nuts?
  • Have You Stopped Beating Your Wife?
  • The Cost of Freedom, the Savings of Trust
  • Trust Tip 32: Answering "Why Should We Choose You?
  • Random Acts of Guitars
  • Trust Tip 45: The Three-Second Rule
  • The Horizontal Imperative
  • The Best in the World
  • The January Top 5
  • Why 'Trust Matters'
• January 2007
  • Trust Tip 16: Get Beyond Fairness
  • Trust, Democracy, and Capitalism
  • Seth Godin vs. Peter Drucker
  • Trust, Freedom and Resentment
  • Empowering Incompetents
  • Leading Lawyers
  • Trust Tip 12: Telling Tough Truths
  • Myers-Briggs and Racism
  • Fear and Loathing at the Office
  • Trust Tip 15: Make the Purchasing Agent Your Client
  • I'm OK, You're an Idiot
  • Trusted Advisor: From Russia, With Love
  • Faking Sincerity: The Case of Loyalty
  • Trust Tip 47: Subsidize Marketing with Sales
  • The Perversity of Measuring Trust
  • Trust, Da Ali G Show, and Manipulation
  • Trust Tip 38: Don't Exceed Expectations
• December 2006
  • A Better New Year's Resolution
  • Bad Marketing 101: Trust Me!
  • Trust Tip 3: The ABC 20 Question Rule
  • Seasonal Sarcasm and Santa: Who Can You Trust?
  • Coke, Green Tea and Trust
  • Trust Tip 72: Write Your Next Proposal with the Client
  • Stock Options Abuse: Jail or Restraining Orders?
  • Tips, Tricks and Trust
  • Trust, Risk - and the Chevy Tahoe?
  • Trust Tip 26: Check Your Ego at the Door
  • Why You're So Predictable
  • Trust on the Amtrak
  • Trust, Betrayal and the 9/11 Jumpers
  • Is Strategy a Mind Game?
  • Trust Tip 41: Multiply Transactions by Ten
  • The November Top 5!
  • Pfizer, Doctors, Sales and Trust
  • Win Ben Stein's Trust
• November 2006
  • John McCain, Trust and Politics
  • Trust Tip 7: Returning Calls Unbelievably Fast
  • The Next Big Trust Scandal
  • Trust Your Teen, Trust Your Economy
  • Thanks and Abraham Lincoln
  • Charles Handy vs. Web 2.0
  • Trust Tip 20: Stop Closing the Sale
  • Advertising, Borat, Fairy Tales and Trust
  • Legacies, Left Tackles and Investment Banking
  • Two Dogs Sniffin'
  • A Little More Outrage, Please!
  • Credibility, Ignorance and Trust
  • Trust Tip 14: More Hard Talk about Soft Skills
  • Lagos, Malaysia, the Caribbean, and Pastor Ted
  • The Four Ways to Increase Trust in Business
  • Customer Focus or Vulture Culture?
  • Trust Tip 13: Hard talk about a soft skill
• October 2006
  • Trust? In a Law Firm?
  • Marketing Myopia and Selling Revisited
  • Trust Tip #27—The Meaning of the Word
  • Trust and Risk—Ronald Reagan Redux
  • Paint by Numbers Management
  • Faking Trust
  • Blackberries, Listening and Trust
  • Harvard Business School 30 Years Later: Bring Back Joe
  • Welcome to Charles H. Green's Blog: Trust Matters

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