Monday, May 12, 2008
Carnival of Trust

 Trust Matters RSS

sign up here to receive blog posts by email
Privacy Policy


Email cgreen [at] trustedadvisor [dot] com

Recent Comments

People Are Talking

Recent Posts

Blogroll

Blogchive

Third-Party Blog Services


Charles H. Green's Trust Matters

previous entry | return to blog index | next entry

What's Your Trust Quotient? Announcing a New Self-Assessment Online Tool

by Charles H. Green on Wednesday, April 30, 2008 (post #286)


TQ=C+R+I/SYou may know your IQ (Intelligence Quotient). You have some sense of your EQ (Emotional Intelligence).

But what about your TQ — your Trust Quotient?

I'm excited to announce here the launch of an of a new online self-assessment tool: The Trust Quotient Self-Diagnostic to answer that question. It's been in development for several weeks now, and I'm sharing it first only with readers of Trust Matters.

The Trust Quotient Self-Diagnostic consists of 20 questions, based on the the Trust Equation1:

(Credibility + Reliability + Intimacy)

_____________________________

Self-Orientation

The Trust Quotient Self-Diagnostic measures your Trust Quotient Score—your TQ—and compares it with all other test-takers to date. The database will get better as it gets larger, but early returns suggest it fits very well with commonsense assessments.

The Trust Quotient Self-Diagnostic also then gives you practical advice and suggestions on how to leverage your strengths, and how to address on your weaknesses.

Please go to TrustedAdvisor.com/TrustQuotient to take The Trust Quotient Self-Diagnostic . Tell your friends.

And if you don't mind, drop us a note to say what you think of The Trust Quotient Self-Diagnostic, including how to make it better and more useful.


1see The Trusted Advisor, by David Maister, Charles Green, Robert Galford; Free Press, 2000


posted in Trust-based Selling, Building Trusted Advisors

6 Trackbacks

trackback url: http://trustedadvisor.com/trackback.php?id=350

» Executive Thought Leadership, Who Can You Trust?

Charles H. Green has just posted a nifty online self-assessment tool to calculate one's own Trust Quotient. While I was taking it, I wondered if the kind of unsavory folks you likely shouldn’t trust would lie on the test and thus score well. Does tha...

» Sales Management 2.0, Carnival of Sales & Management Success - May 3, 2008

Welcome to the May 3, 2008 edition of Carnival of Sales & Management Success. I know this edition is one day late, but blogcarnival.com where I maintain and develop this carnival was down most of the day yesterday with some database issues. It eventually

» The Agitator, How Trustworthy Are You?

Here's a self-evaluation survey concocted by Charles Green, co-author of The Trusted Advisor, and a blogger on the role of trust in marketing, sales and business in general. If you take the quiz you'll find your trustworthiness ranked against other r...

» Chicago IP Litigation Blog, May Carnival of Trust

Any tool that helps you take an honest look at yourself is a powerful resource for leaders and managers. The more honestly we can look at ourselves, the better we can care for and lead our teams.

» Settle It Now Negotiation Blog, http://www.negotiationlawblog.com/2008/05/articles

R. David Donoghue over at the Chicago IP Litigation Blog is hosting a new "Carnival" of Blogs that is new to me -- The Carnival of Trust. ...I'm ridiculously pleased to be included in the category of Trust in Leadership and Management along with Cha...

» Bonny's Dating Blog, Dating Blog Carnival #4

Charles H. Green shares his fascinating proprietary test that shows you how much other people trust you. Although the test focuses on business relationships, it works just as well in the context of romantic relationships. I was surprised by my result...



5 Comments

Jeri Sessler said

Charles--

Great self-assessment tool!  I would be interested in knowing how many people would give their clients this to fill out on them as well, since we are all legends in our own minds.

Thank you.

Jeri

 

posted on Thursday, May 1, 2008

Roger W. Farnsworth said

http://ciscoetl.wordpress.com

Excellent and thought-provoking tool, Charles, thanks.

While I was taking your assessment, I wondered if the kind of unsavory folks you likely shouldn’t trust would lie on the test and thus score well.

Does that make me devious or simply curious?

In any case, I've linked to your tool in my blog today.

posted on Thursday, May 1, 2008

Charlie (Green) said

www.trustedadvisor.com/blog

Both Jeri and Roger are pointing out an interesting aspect of trust and surveys like this: the bias involved in asking someone to assess themselves on an issue that involves how other people see them.

I think Jeri's suggestion is a great one: use this for your own mini-360 with a colleague, friend, loved one.  Scary?  You bet it is: having to compare one's self-view with the judgment of reality has got to be gulp-producing.  But it can lead to a very valuable conversation. 

How about using this as the basis of a group 360 exercise?  Talk to me.

Roger may or may not be devious (I doubt it) but he's justifiably curious.  Will devious people lie on this survey?  Sure they will; though you have to ask, who in the world do they think they're kidding, other than themselves? 

And I suspect it isn't so much lying as wishful thinking, willful self-delusion.  Again, it isn't easy having to come face to face with others' judgment of us; we prefer to map the world in the mirror of our own choosing.

That said, I think this sort of instrument can at least challenge our thinking, and to begin--in a non-threatening way--the valuable process of asking, "just how trustworthy do I think I am--and how close is that to what others would say about me?"

posted on Thursday, May 1, 2008

Charlie (Green) said

www.trustedadvisor.com/blog

I'd like to amend my comment above.

The Trust Quotient Self-Diagnostic, as presently formed, really only works for oneself, not as a 360, since the comparisons are based on others doing self-analyses.  In fact, mixing one use with the other just messes with the integrity of both.

That said, the 360 idea is a terrific one, and I'm looking at ways to adapt it to the online format.  Interested parties can email me or just subscribe to the blog, I will be announcing it when that gets developed.

In the meantime, potential clients interested in using the model in offline setting uses can speak with me directly as well.

posted on Thursday, May 1, 2008

Jim Monk said

Hey Charlie -

Interesting tool.  Fun to take.
   

  So I was never meant for sales.  With a score of 4.8, my future is bleak.
  
  I'm intrigued the scores aren't bell shaped -- they are definitely skewed upward: perhaps as a factor of the audience taking the test, and perhaps as a factor that all the answers seem to need to be at the upper end of each questions's scale -- I don't believe there were any questions for which a "never" would have been the "right" answer.  True?  I also notice there's a fairly long upper tail to the distribution.  Both of these factors say the test results may be biased by whatever.  It will be interesting to see if the curve moves towards a more normal shape as the number of takers increases.

   
  I tried to be rigorous with my answers and look what it got me.  But what would cheating have gotten me other than a fine score?  Answer:  a guilty personal  memory.
   
  Jim

posted on Thursday, May 1, 2008



Post a Comment

Note: This blog uses a 2-click comment system to combat spam. After you submit your comment below, you will be prompted to click a second button to complete the posting process.